How Can We Help Today?
Whether you have a question about a sauna, cold plunge, or home gym order, our team is ready to help. Owned and operated by Gold Aura Health.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like saunas and smith machines may have specific delivery timelines noted on their product pages.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door. If you have not received tracking info within 3 business days, send us an email and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your wellness setup, please review our Return Policy page for full details on how to initiate a return. Refund specifics are outlined in our Return Policy as well.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on product availability. Contact us within the return window and let us know what you are looking for. We will walk you through the options and next steps.
How do I choose between a red light sauna and a cold plunge?
Red light saunas and cold plunges support different aspects of recovery and wellness routines. Saunas use red and near-infrared light designed to support relaxation and recovery, while cold plunges use controlled cold exposure. Many of our customers use both as part of a contrast therapy routine.
What should I know before purchasing a smith machine or smart home gym?
We recommend measuring your available space and ceiling height before ordering. Each product page includes detailed dimensions and weight capacity specs. Assembly is performed by the customer, and most units include step-by-step instructions and hardware.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Curated Quality
Every sauna, cold plunge, and home gym is selected for reliable construction and practical performance.
Dependable Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by order tracking.